Cancellation Policy
Download: muster-widerrufsformular_en
I. Right of revocation of the purchaser
(the right of revocation shall not exist for commercial distributors)
I. Right of revocation
1. The purchaser shall have the right to revoke this contract within fourteen days without stating reasons.
2. Unless otherwise agreed by the parties, the right of revocation shall not exist in the case of the
following contracts:
a) Contracts for the delivery of goods that are not pre-assembled and for the production of which an individual selection or specification by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.
b) In the case of contracts where the purchaser is a commercial distributor.
3. The right of revocation shall expire ahead of time in the case of the following contracts:
a) Contracts for the delivery of sealed goods which will be unsuitable for return for health protection or hygienic reasons if their sealing has been removed after the delivery.
b) Contracts for the delivery of goods if they are inseparably mixed with other goods after their delivery due to their quality.
II. Period of revocation
The period of revocation shall amount to fourteen days and shall start upon the conclusion of the contract on principle. In deviation from the above, the period of revocation in the case of distance selling contracts shall start on the day when the purchaser or a third party appointed by the purchaser that is not the carrier has taken possession of the goods but not before the seller has informed the purchaser in accordance with article 246a § 1 para. 2 sentence 1 number 1 or article 246b § 2 para. 1 of the Einführungsgesetz zum Bürgerlichen Gesetzbuch [Introductory Act to the German Civil Code]. The right of revocation shall expire at the latest 12 months and 14 days after the requirements for the commencement of the period under sentence 1 or sentence 2 1st half-sentence are given.
III. Declaration of the revocation
In order to exercise the right of revocation, the purchaser must inform the seller Promed GmbH, Lindenweg 11, 82490 Farchant, phone: 08821-9621-0; fax: 08821-9621-21; shop@promed.de) of its decision to revoke the contract by means of a distinct declaration (e.g. a letter sent by post, fax or e-mail). For this purpose, the purchaser may use the specimen revocation form attached (which is also printed below and is available for download); however, the use of this form is not mandatory. It is again explicitly pointed to the fact that a purchaser that is a commercial distributoris not entitled to the right of revocation and that such purchaser therefore is not entitled to use the revocation form.
Specimen revocation form
(also available for download on our website www.promed.de)
If you wish to cancel the contract, please fill out this form and send it back. - To Promed GmbH,
Bischofstr. 1, D-82490 Farchant, shop@promed.de, Fax: 08821-9621-21:
I/We (*) herewith revoke the contract concluded by me/us
(*) regarding the purchase of the following goods (*)/ the performance of the following service (*)
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
- Ordered on (*)/received on (*): ___________________________________
- Name of the consumer(s): _____________________________________
- Address of the consumer(s): ______________________________________
____________________________
Signature of the consumer(s) (only in the case of a notice in paper form)
_______________
Date (*) Please delete where inapplicable
End of the specimen revocation form
_______________________________________________________________________________________
IV. Consequences of the revocation
The seller shall immediately confirm to the purchaser the receipt of the revocation on a durable medium.
If the purchaser has revoked its declaration of intent in due time, the seller and the purchaser shall no longer be bound by their declarations of intent directed to the conclusion of the contract. In this case, the seller must repay to the purchaser all payments which the seller received from the seller[1] including the delivery expenses (with exception of the additional costs which result from the purchaser choosing a type of delivery other than the most cost-efficient standard delivery offered by the seller) without delay and at the latest within fourteen days from the day when the seller received the notice regarding the revocation of this contract. The seller shall use the same means of payment for this repayment as the purchaser used for the original transaction unless expressly otherwise agreed with the purchaser; in no case shall any remuneration be charged to the purchaser due to such repayment. The seller may refuse the repayment until the seller has received the goods again or until the purchaser has furnished proof that the purchaser has returned the goods, whichever is earlier.
The purchaser must return or hand over the goods to Promed GmbH, Bischofstr. 1, D-82490 Farchant, without delay and in any case at the latest within fourteen days after the day when the purchaser informed the seller about the revocation of this contract. The period shall be deemed as adhered to if the purchaser sends the goods prior to expiry of the period of fourteen days
The seller shall bear the costs of the return of the goods. For this purpose, please use the return form: www.promed.de/return.
It is again expressly pointed to the fact that a purchaser that is a commercial distributor shall not be entitled to the right of revocation and that such purchaser shall bear its own return charges unless the seller is obliged to bear the return charges by law or under an individual contract.
The purchaser must only pay for a possible loss of value of the goods if such loss of value is attributable to a handling of the goods that is not necessary for the examination of the quality, characteristics and functionality of the goods and if the seller informed the purchaser about the purchaser’s right of revocation in accordance with article 246a § 1 para. 2 sentence 1 number 1 of the Introductory Act to the German Civil Code.
The European Commission provides an online platform for dispute resolution which can be found at http://ec.europa.eu/consumers/odr/ [external link]. Our email address is provided below and in our legal notice. We are neither obliged nor willing to partake in a dispute settlement procedure before a consumer arbitration body. We prefer to clarify your concerns in a direct discussion with you. Please contact us directly if you have any questions or concerns.